1. Please give me an example of how your " LA TOTALE " guarantee works
Let’s say you buy an all inclusive holiday package to Varadero on September 1st. Your trip is scheduled to leave on December 1st . The price you paid is 1,300.00 $ per adult. On september 3rd, you notice that the price of you trip has droped to 1175.00 $. You then decide to apply the "LA TOTALE" guarantee. All you have to do is fill out the form on our website. Upon return from your trip, you will receive by mail, a travel credit check in the amount of $ 125.00 per adult.
2. What is going to happen when I want to use my travel credit?
Isn’t it just fantastic ? First, you benefit from the LOWEST PRICE, 100 % GARANTEED by www.VARvacations.com And, IN ADDITION, at the time of your puchase you will be able to apply your travel credit!
3. What must I do to obtain the travel credit in case the price drops?
There is nothing easier. You will have a small form to fill and submit on our website. Everything is automatic. You will receive an email with your travel credits in the following days.
Here is an example of the procedure :
a) You made your booking and you know how much it cost per person. Its all the information you need to know.
b) Then, the following days, you search again on our website at www.varvacation.com and you find that your price has droped. It is now your decision to benefit from our "La Totale" Guarantee policy in case of a price drop.
c) You will notice in a rectangle where the amount of Rewards Club Points is displayed, a blue line with the phrase "Click here to display the validation stamp of the "La Totale" guarantee. You must click this link to start your request.
d) The validation stamp will be displayed on your screen… Just use the"CLICK HERE" button
e) form will be displayed on your screen. All you need to do is fill it in and resubmit it to us. Just that simple!
PLEASE NOTE THAT THIS IS THE ONLY WAY TO PROCEED. NO OTHER WAY WILL BE ACCEPTED.
4. If the price drops, at what point must I choose between receive the REWARDS CLUBS points and the gift certificate or the travel credit?
At this point, it is all up to you! If the price only drops a few dollars, it may be better for you to keep the REWARDS CLUB points and your gift certificate instead of asking for your travel credit. Your other option is to wait a little more until the price drops more and then receive a bigger travel credit… Beware, keep in mind, when making this decision that the price may rise again or the product may no longer be available.
5. When will I receive my gift certificate or my travel credit ?
You will receive everything between 3 to 4 weeks after your return from your trip.
6. you make a charitable donation in my name, when will I receive my tax receipt?
At the beginning of each month, we forward each charitable organism a list of every customers who have traveled with us in the current month and are eligible to receive a tax receipt. Subsequently, the different organisms can take several weeks to issue their tax receipts.
7. What is the difference between a gift certificate and a Travel credit?
You know the exact amount of the gift certificate before you make your booking. This certificate is directly connected to the booking itself. As for the travel credit, it is variable and its amount is only known, when applicable after you have made your booking. Finally, the travel credit is applicable on your next booking. In summary, when booking online at www.VARvacations.com, you get the best of both worlds! : If the price of your puchase does not go down, you got the lowest price available at the time of booking and if the price does go down, IN ADDITION TO YOUR PAID PRICE you get a travel credit that may reach up to $125.00 per adult!
8. What happen if the budget of $ 500,000.00 related to this incredible promotion is spent?
www.varvacations.com offers a TOTALLY FREE guarantee that no other travel agency has ever dared to offer. For this promotion, we had to determine the maximum available amount it would cost, because despite everything, some financial factors remain unknown to us, and only time and experience can give us the right answers. In the event that the amount of $ 500,000.00 would not be enough, an additional amount could be added or, simply, The "La Totale" Guarantee could no longer be offered.
9. Is there any exclusions?
There are no specific exclusions, however, in case of special emergency or (beyond our control) events which may occur within the travel industry (eg plane crash, closure of a destination or a tour operator, war or infectious disease, etc..) then THE "La Totale" GUARANTEE Protection would no longer be applicable for and during the period affected by the said events.
10. What are de details about the refund in case of a price drop?
This procedure applies ONLY to new Internet booking made via our website www.varvacations.com between September 1st, 2009 and April 15 2010. MOST IMPORTANT, it ONLY applies for departures between November 1st 2009 and April 15 2010. Furthermore, the holiday packages MUST be booked at least 18 days before actual departure. The Guarantee is Not applicable when there is a programming error. It can only be applied once per booking and at the time chosen by the customer himself, within all regulations established before. ***Internet booking only***.
The travel credit will be valid for a period of one year from the original booking date, and applicable only on new bookings made by phone or directly with an agent in our offices. A maximum of $ 125.00 per adult, or a minimum of $ 5.00 per adult will be granted. The entire promotion has a maximum value of $ 500,000.00.
The request must be made within 120 hours following the initial booking time and 18 days prior to the date of departure. The request must be made for the EXACT same package with the same tour operator, at the same time of travel, with the same inclusions and the same flight. Subject to change and / or end without any further notice. All details to this promotion are avalable on our website at www.VARvacations.com. A complete holiday package includes round-trip flight, all-inclusive hotel room for a minimum of 7 nights, transfers between airport and hotel and back. Also, a tour operator’s representative will be available for you at your destination. This promotion may be modified or canceled at any time without further notice. Not applicable to any discounted package available in our Rewards Club or through our "Prestige newsletter".
Only one credit certificate will be issued for the entire booking with the name of each passenger entitled to the travel credit. The certificate must be fully and completely used on a unique new booking. If, for some reason, not all passengers are travelling on the new booking, the travel credit will only be applied to those travelling. The travel credit is always issued on behalf of all passengers on the original booking. This promotion can not be combined with any similar promotion from any tour operator. Keep in mind that priority is always given to the Tour operator.
With it's website, www.VARvacations.com, Var vacations is,at all time, committed to always offering the LOWEST PRICE possible, under the terms and conditions of each and every tour operator. When applying for the "La Totale" Guarantee, the client must follow some simple procedures available on our website at www.VARvacations.com. The newest low price will be available at www.VARvacations.com upon request. The screenshot of the new price must be made within 15 minutes before sending the email. After submitting your application, you will receive an email with all details and procedures to be followed.
Any attempt to fraud will automatically cancel the client rights to receive added values and travel credit.
Updated september 10th 2009 |